Our Commitment to Care

Patient Satisfaction Matters to Us

How’s your stay? Are you getting the care you need? Are your doctors and nurses listening and responding to your questions or requests? Our goal is to provide the best quality care. To do so, we ask for feedback from patients like you.

During Your Stay

Please speak with your nurse or nursing supervisor if you have any questions or concerns about your care. If your issue still is not resolved, you may:



• Contact South Baldwin Regional Medical Center.
• File a complaint with your state or Quality Improvement Organization (QIO). See Rights and Responsibilities for contact information.

After Your Stay

Once you leave our care, we will continue to seek your feedback through the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey. This survey is designed to be a standardized tool for measuring and reporting satisfaction across all hospitals in the U.S.

After you are released from the hospital, you may be selected to participate in the HCAHPS survey administered by Press Ganey. The survey asks multiple-choice questions on key care topics, such as:



•  doctor and nurse communication
•  medicine and discharge information
•  staff responsiveness
•  overall quality of the hospital

The HCAHPS survey is backed by the U.S. Department of Health and Human Services. The survey is used to improve the quality of healthcare. HCAHPS makes survey results public so hospitals are aware of where changes are needed. The results also enable healthcare consumers to review and compare hospitals before choosing a healthcare provider. 

You can review and compare the quality, care and safety ratings for different hospitals at:

• Medicare Hospital Compare, uses HCAHPS results and other data: www.medicare.gov/hospitalcompare/search.html

You also can find information on hospitals through these accrediting organizations:

• Accreditation Commission for Health Care: achc.org
• The Joint Commission: www.qualitycheck.org